Privacy Policy

We Guarantee Your Privacy

At Excel Furniture we are committed to protecting your privacy. We do not sell, trade, or rent any of your personal information. We collect customer information in order to enrich your shopping experience as well as communicate with you about our products, services, and promotions. We take your privacy seriously and will always honor the trust that you place in Excel Furniture. Our site comprises 100% SSL secured pages and we use state of the art security and encryption technology to protect your online data. For more information see our safe shopping guarantee. Some browsers and firewalls will not allow you to communicate through a secure server. If this is the case with your browser, you will not be able to order through our secure online system. You can, however, phone in your order by calling (773)490-6283. If you have additional questions or concerns, please e-mail us at Sales. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

This privacy notice applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.
• What information does we collect?

When you register or place an order at Excel Furniture, we will need your name, shipping address, e-mail address, phone number, and credit card info. These items are essential to processing your order. We will communicate with you by e-mail to provide order confirmations and possibly by phone or postal mail if we have additional questions. You will also be given the opportunity to receive information about our products, services, and promotions via e-mail. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. We may change this privacy policy at any time by posting revisions through this website. 

Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
• How does we protect children?

Excel Furniture is concerned about the safety and well-being of children who use the internet. We sell products for purchase by adults only, ages 18 or older. In accordance with the Children's Online Privacy Protection Act of 1998, we will never knowingly request identifiable data from children under the age of 13 without parental consent. If we become aware that a child under the age of 13 has registered with us, we will immediately remove their identifiable data from our files.

Privacy Questions
If you have any questions or concerns about Excel furniture Privacy Policy or data processing, please contact us. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 773-490-6283 or via email at Admin.

RETURN, EXCHANGE AND CANCELLATION POLICY
Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping out to you. Please handle product packaging with care, as there may be a 20% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped out. No returns are allowed on non-defective items. Refunds on non-defective items will equal the purchase price minus a 20% restocking fee, minus the shipping charges that we paid for delivery to you and back to us. These "real" shipping costs are deducted from refunds for non-defective returns. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Once the merchandise has been received in good condition, we are not able to accept returns.

All items with a delivery time greater than 2 business days are considered a "special order" item and are non-cancelable once an order has been submitted to us.

All mattress purchases are non-cancellable and non-returnable due to strict health code standards.

Warranty / Product Performance
No warranty is made or intended as to the performance of any item sold. Seller is not responsible for normal wear and tear or personal and or property damage due to the customers. misuse of merchandise. We offer and uphold standard manufacturer warranties on all products Delivered AND Setup by us. For any pickup customers or customers opting to assemble products themselves, we can only offer replacement parts IF available. Service charges may apply. Manufacturer warranties are ONLY applicable in the areas that we service. The customer is responsible for issues, manufacturers, or otherwise, if the product has been moved to a location different than the one where we originally delivered. Refer to the bottom of the site or a store representative so see the areas where we currently service.

Product Colors and Sizes
Due to the nature of fabric and wood, they may be cut at a random match. There is a possibility that patterns may not exactly line up at seamed areas. Excel Furniture is not responsible for variances in shade or textures due to customer screen settings and or expectations. Finish categories are provided as a general means to assist in narrowing down product choices. Excel  Furniture does not, nor its vendors, guarantee exact finish on any product. If an exact finish is required, please send an email to Sales to request a wood sample, if one is available, before making a purchase. Additionally, all manufacturer measurements are approximate. Excel Furniture is not liable for variances in construction.

Handling Delivery Issues
Visible shipping damages must be reported immediately! Most of the product being delivered is opened and inspected before being loaded onto a delivery truck. However, based on the item, it may ship with the original packaging. If you see physical damage to the carton or to the item, point it ours to the delivery person. In such a case, contact us at once to make a report and so we can ship out a qualified technician to repair the product and if necessary send a replacement. Please contact us at (773)490-6283. Any issues arising to the customer's property during the delivery process must be noted on the delivery ticket. We are unable to honor any claims made once the delivery team has left the premises.

If you discover concealed shipping damage or missing items from your package after you have signed for it you must notify us immediately. We are not responsible for any missing items if not reported within 24 hours of signing for your shipment.