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Excel Furniture provides complete 6 months manufacturer's warranty coverage on all of our products.
In addition, all merchandise purchased from us is fully protected by shipping insurance against loss and damage. If any problems are present upon initial day of delivery in regard to manufacturer's defect, incorrect merchandise accidently being sent, or shipping damage, please contact us within the first 24-48 hours of delivery in order to notify us of any issues. After this time period, all warranty coverage will strictly be handled according to the terms of the manufacturer's warranty.
WARRANTY INFORMATION
*6 months limited warranty from the date of purchase
*Frame Construction, motion upholstery, fabric cushions and stitching warranted only under conditions of normal usage.
*Limited warranty does not apply to defects resulting from misuse, accidents, negligence or normal wear
RETURN/EXCHANGE POLICY
If you would like to return an item that is new and in unused, unassembled condition with original packaging, you may return the product within 48 hours of purchase date and time. The return items for an exchange or refund please contact us via phone at (773)490-6283 and we will start a return process with you.
RESTOCKING FEES
All merchandise must be in original packaging. 20% restocking fee will be charged on all return items. Delivery charge is non-refundable. All merchandise must be return within2 working days, or its receipt, and must be returned in the same condition as it was received. If for some reason the costumer wants to return the item (too big, will not fit, don't like it) we will still charge 20% restock fee